We recently added separate admin users with their own log in details. An unforeseen consequence is that separate reminders need to be created for each admin user so that all front desk admin users have access to the daily client reminder list on the dashboard. This results in a long, clunky and visually confusing list of duplicated reminders for each client.

As each reminder is updated or dismissed, it must be updated or dismissed for other admin users as well or they may duplicate the reminder action. This important daily task has become time consuming and frustrating for the front desk team.

Also since separate admin user for the front desk have been created, a year of upcoming reminders cannot be seen by other admin users on their dashboards. I am unable to print a reminder list to share with other admin users so they can action patient reminders. I have to allow other front desk team to use my log in so they can see and action the reminder list (20-50 per day) or I will have to do all the reminders myself for at least the next 12 months. Unacceptable!